Reema Al Sadlan born in Saudi Arabia, graduated from King Faisal University in 2008, following her graduation she joined DHL Express in 2009 as a Customer Inquiry Advisor, following 2 successful years in the role she later moved on to assume the role of Tracing Advisor for one year and was later on promoted to assume the role of Key Accounts Executive, which she served in for two years. In 2015 Reema was promoted yet again to assume the role of Customer Service Training & Development Manager in which she became the first female Customer Services Manager in the history of DHL Saudi Arabia.
In 2014 Reema travelled to Dubai to conduct her facilitator training in CIS Customer Service Soft Skills and Customer Service tools to become the first female facilitator in DHL KSA, which was followed by her successful acquisition of the Certified Master Facilitator in 2015 to become the only female certified facilitator for “Train the facilitator” program in the Middle East. For which she received appreciation from the Country General Manager and the Customer Service Regional Director.
In 2017 Reema spearheaded the Assessment Center project which proved to be a great success, the “Assessment Center” is a comprehensive evaluation approach that allows new candidates an opportunity to demonstrate their skills in a number of different situations. Its primary purpose is to evaluate their skills and abilities in order to give the facilitators a better perspective of their capabilities and setbacks. The Assessment Center initiative was designed and developed by Reema. This project will be adopted and implemented by other DHL countries in Middle East.
On the same year, Reema also spearheaded the “English for Everyone Program” the program is designed to improve the English skills of our employees in the customer service department in a simple way and within working hours. The implementation of this project is unprecedented in Saudi Arabia.
Reema is a business management professional and a specialist in customer service and has over 8 years of experience in the industry. In her current position, she is responsible for Customer Service Quality and Training. In 2017 her team completed 1900 hours of trainings for around 130 Customer Service employees which is an extraordinary achievement.