The 20th edition of the Hotel Technology Summit is part of Naseba’s hospitality series, established in 2008. The summit introduces over 150 pre-screened buyers from the Middle East – including hotel owners, operators, and technology consultants – to the best solution providers in a focused, 5-star business-to-business environment.

At the summit, hotel technology leaders present innovative solutions and relevant case studies, and lead interactive panel discussions. Additionally, global technology providers share insights into the latest hospitality innovations in keynote speeches.

The initiative offers unmatched quality of buyers who attend by invitation only, and are pre-qualified to confirm that they are actively sourcing products and services.

In addition to that, the summit has received Continued Professional Development  (CPD) accreditation, approved by the CPD Certification Service. Delegates can earn 14 CPD credits by attending the Summit.


Summit has been a great opportunity to connect and collaborate with a lot of decision makers within the hotel industry. We met many key customers.

Deputy General Manager, Cisco


All potential buyers are extensively researched and pre-qualified to ensure they have:
a. Decision-making authority
b. Minimum allocated budget
c. Clear buying strategy

One week prior to the summit you are sent a complete list of buyers’ project data; including their company name, products and services of interest and the budget allocated.

Meet buyers who have already expressed an interest in your type of products and services. These private sessions are designed to create deal-flow opportunities and new business relationships.

Deliver a tailor-made presentation addressing the entire audience. You can either present a 15-minute keynote or a 5-minute elevator pitch.

The summit’s exhibition gives you the opportunity to showcase your range of products and services to all attending pre-qualified decision makers.

The networking lunch provides a perfect setting for meeting and networking with the who’s who of the UAE’s hospitality industry.

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Middle East Smart Hotel Awards 2016

  • award categories


    award categories

    Best Booking Experience | NOMINATE NOW

    Rewards a property for providing excellent booking experience to their guests.

    Best Online Concierge | NOMINATE NOW

    Rewards a property for engaging with guests and providing them with an excellent customised services via online hotel concierge.

    Best Mobile App | NOMINATE NOW

    Rewards a property for creating a closer connection with guests and providing them with the enhanced online experience via mobile app.

    Best In-room Automation System | NOMINATE NOW

    Rewards a property for enabling guests to experience enhanced comfort by controlling multiple functions in their rooms using automated interfaces

    Best Use of Cloud Service | NOMINATE NOW

    Rewards a property for its innovations in digital technologies to enhance pre, during and post stay guests’ experience. Technologies may range from smart control and mobile engagement to beacons, robotics and virtual reality.

  • Awards jury

    view judges

    Awards jury

    The awards are judged by an esteemed panel of industry leaders and experts , include:

    • Frank Wolfe

      Chief Executive Officer

    • Matthew Stephens

      Vice President

    • Denis Sorin

      President of Hotel Operations
      Dur Hospitality

    • Henri Roelings

      Founder & CEO & HospitalityNET


    • Request for more information* Required

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Speakers 2016

Frank Wolfe

Frank Wolfe

CAE, CEO, HFTP View Profile
Bilal Jebara

Bilal Jebara

Director of IT Projects & Brand Standards at Rotana Hotel Management Corporation PJSC View Profile
Ismail AlKamal

Ismail AlKamal

Chief Executive Officer, Nawatt View Profile
Jeroen Wisse

Jeroen Wisse

IT Director Middle East, Accor Hotels Middle East View Profile
Roy Verrips

Roy Verrips

Area Director of Information Systems, Hyatt Hotels Corporation View Profile
Nigel Hattersley

Nigel Hattersley

Regional Director of IT, Starwood Hotels & Resorts View Profile
Frank Wolfe
Frank Wolfe, CAE, is the CEO and spokesperson for the Hospitality Financial and Technology Professionals (HFTP) association. He joined HFTP in 1991 as the association's Director of Education. He became Executive Vice President/CEO of HFTP in 1994, and at that time was one of the youngest association CEOs in North America. As HFTP’s CEO, Mr. Wolfe oversees the association’s operations, and represents the association worldwide at industry events, on industry boards and committees, and via the news media. As the spokesperson for HFTP, he frequently speaks on hospitality finance, technology, social media and travel issues to varied audiences, and has presented in more than 20 countries. He is also a regular columnist for Hotel Management magazine. He has been featured in association, conference and industry publications including Convene magazine, Association Management magazine, MeetingTech Online and Hospitality Upgrade magazine. He has appeared on several television network interviews and programs including CNN, CBS, ABC, NBC, TVAsia and Bloomberg.
Bilal Jebara
Mr. Jebara is an IT professional with more than 10 years of experience in the IT and hospitality fields. He graduated from Lebanon Arts, Sciences and Technology University as a computer science major. He has risen sharply through the ranks at Rotana Hotel Management Corporation and is currently heading the company’s new hotel opening and brand standards with over 100 hotels in the company profile as Director of IT Projects and Brand Standards.
Ismail AlKamal
Ismail AlKamal is the CEO of Nawatt, a highly specialised firm that provides data acquisition and visualisation solutions as well as cloud based data management systems in the medical, educational, transportation, oil and gas, aerospace, construction and hospitality sectors. He has spearheaded the development of the Asset Management & Tagging Solution currently being deployed in the highly prestigious 24-hotel Jabal Omar Development Project in Makkah, Saudi Arabia.

He holds a Masters in Electrical Engineering from the American University of Beirut and is an Advanced Study Fellow at the Massachusetts Institute of Technology. He is also a prominent author of several conferences and journal research papers in the fields of embedded systems design, and digital signal and image processing.
Jeroen Wisse
Mr. Wisse started his career in 1990 by joining The Oriental in Singapore, where he spent two-and-a-half years as cost controller. He has since worked in various Central and Eastern European countries as Operations Analyst, Corporate Controller, General Manager and IT Manager. Before moving to Dubai to take up his post as Regional IT Director for the AccorHotels Middle East, Mr. Wisse was the Regional Director of ICT for Austria and Eastern Europe at AccorHotels, responsible for the ICT infrastructure in Austria, the Czech Republic, Greece, Russia, Romania, Sweden, Ukraine, Turkey and Turkmenistan.

His areas of expertise include: the management of multi-culture teams, project management, integration and merger of digital landscape across companies, management of standardisation and compliancy across borders. He is also skilled at negotiating with national and international suppliers in F&B, non-food and technical areas.

He holds a Bachelor’s degree in Hospitality Management from the School for Hospitality Management in The Hague, The Netherlands.
Roy Verrips
Roy Verrips has been working in Hotel IT for almost two decades now, primarily with Hyatt in Dubai being involved in the opening of four of the current six Hotels in their Dubai portfolio. He did however diversify his brand and was also part of the pre-opening team of a Sofitel Abu Dhabi Corniche. Prior to relocating to the Middle East 14 years ago, Roy was working for Micros-Fidelio in Southern Africa where he consulted on a number of new and existing hotel technology implementations. Roy has a passion for exceeding guest expectations, particularly by providing tools that lead his associates to offer luxury personalized customer service. He is also keenly aware of not just what modern guest technology needs are, but also how sustainable these technologies are for the operator over an extended period of conducting business.
Nigel Hattersley
Nigel Hattersley joined Starwood in 1993 at the Sheraton on the Park in Sydney. After moving to the UK in 1996 and holding several management positions in hotel operations, Nigel moved into hotel IT and relocated to Dublin as part of a pre-opening team.

In 2002, he joined the Starwood divisional office as Senior Manager IT EAME, and completed several large projects including a network and communications restructure and the Le Meridien brand integration.

In 2006 he relocated again, this time to Dubai in his current role as Regional Director of IT for the Middle East where he has opened more than 17 hotels, manages a team of 70+ IT associates and has over 35 concurrent hotel opening projects.

Mr. Hattersley is a keen golfer and is married with two daughters, Nina and Bianca.
Lyle Worthington
Lyle Worthington, CHTP, is a hospitality technology executive, CIO, advisor, and world-renowned technology consultant with over 20 years of diverse technology experience, ranging from software developer to CIO of several hospitality companies. Mr. Worthington is the current Vice President of HFTP Global, has served on and chaired several boards, committees and councils specific to the hospitality industry, and has been an active voice for technology in hospitality for over 10 years. He regularly speaks at industry events and has written numerous articles for global hospitality technology publications, both printed and digital.
Prashant Dutta
Mr. Dutta is currently working with Mövenpick Hotels & Resorts as VP – IT Customer Services Management based in organisation’s headquarters in Dubai, UAE. He joined Mövenpick Hotels and Resorts in 2009. In his current role, he is responsible for IT operations at all Mövenpick properties located in Europe, Africa, the Middle East and Asia. Over the course of his career he has opened more than 12 hotels, and he manages a team of over 80 IT associates. Relationship management with General Managers and hotel owners is also part of his role. His career includes international experience of over nineteen years in information technology and hotel operations. Over the years he has also worked with hospitality leaders like Hyatt, Hilton and Oberoi’s. He has held various departmental management roles within IT organisations at the corporate, area and hotel level during his career.
John Rees
In his current role, Mr. Rees has operational oversight and support for all Ritz-Carlton Hotels in the MEA including Bulgari and Edition, and also is the global rooms and spa discipline leader for all Marriott brands across the continent. He has over 12 years of experience working at Ritz-Carlton and Marriott hotels in the Middle East and North America.

He previously held the position of EAM for F&B at the InterContinental/Crowne Plaza/InterContinental Residence Suites and Al Badia Golf Club at Dubai Festival City Complex and the prestigious Phoenicia InterContinental Hotel Beirut.

During his tenure with IHG, he was selected to attend the prestigious Ashridge Institute for Senior Leadership in 2008, nominated for the IHG Asia Pacific F&B Board (2007), and attended Career Insight (PDI)GM and Leadership Potential Development Centre in Batam, Indonesia.

Mr. Rees has over 30 years of experience in the hotel industry across more than a dozen different countries on three continents, and has held senior leadership roles with some of the world’s leading luxury hotel companies including Peninsula, Shangri-la, Raffles/Swissotel and Ritz-Carlton.

He is a native New Yorker who attended Newbury College in Boston, Massachusetts and completed his culinary training at the Hotel Bellevue Palace in Bern, Switzerland.
Khalid Anib
With more than 22 years in the hospitality industry, Mr. Anib has had the opportunity to manage hotels under well-reputed international hotel chains in different countries. His previous experience includes over 15 years with ACCOR where he was the General Manager of the Pullman City Center Hotel and Residence Dubai. Prior to joining Al Hokair Group, he was the General Manager of Banyan Tree Hotels and Resorts Bahrain.

He has had the exposure to different business models, resorts and city hotels, from medium and large sized properties to luxurious categories.

Mr. Anib holds a Master of Business Administration (MBA) from Strathclyde University UK.
Mohammed Ayaz
Arlene Ramirez
Ms. Ramirez is principal at ADR Hospitality Consulting, based in the US, and a member of the University of Houston C.N. Hilton College of Hotel and Restaurant Management faculty. She has been a member of HFTP for over 20 years and has served as president of the Greater Houston Chapter and on the HFTP Global Board. She currently serves on the Executive Vendor’s Advisory Council, the Annual Convention Education Advisory Council, the Editorial Peer Review Advisory Council and the Global Hospitality Accounting Common Practices Advisory Council. She is a frequent speaker at industry events and a regular contributor to HFTP’s The Bottomline magazine. She is also a project leader for the Global Hospitality Accounting Common Practices project (GHACP), and was a facilitator of the CFO roundtable on the International Financial Reporting Standards.
Noel Massoud
Mr. Massoud is Vice President of Operations and Development at Swiss-Belhotel International. He began his career in hospitality after completing his studies at the Carl Dueisberg Geselschaft Hotel Management School in Germany.

He has held a number of leadership positions, including General Manager for Kempinski and Intercontinental Hotels in Abu Dhabi, and Vice President of Development at Paramount Hotels and Resorts in Dubai. He joined Swiss-Belhotel International in 2014.
Ahmed Abdel Raouf
Mr. Abdel Raouf is highly educated, skilled IT leader with a proven record of technical and leadership experience. He holds a Bachelor’s degree in Computer Science and Engineering, and is equipped with over 20 years of experience in the information technology field. He is specialised in the hospitality business from technology companies, hotel management and owner’s prospective.
Dimitris Petinos
Mr. Petinos is Vice President of Marketing & International Sales at MCOM Media Communications. As Vice President he oversees all areas of sales and marketing activities. His main responsibility is the development of MCOM’s presence by building a strong partner network in the EMEA region. He is also responsible for MCOM’s marketing, lead generation, communication and public relations strategies. In the last eight years he has been serving MCOM, Mr. Petinos has created a well-established network of partners and resellers in many EMEA countries, empowering MCOM’s presence in the area. He holds diploma in Electronics and Computer Engineering and Master’s degree in Business Administration.
Wolfgang Emperger
Mr. Emperger has 20 years of experience in hospitality and technology. A native Austrian, he has worked in hotels across the globe, mainly for Starwood Hotels & Resorts. After entering the hospitality technology segment, he worked for a CRM solution provider and Amadeus Hospitality, which was acquired by Infor. Since 2011 his areas of responsibility within Infor have grown, resulting in his current position of VP Infor Hospitality EMEA. In his current role, he is responsible for the direct and indirect Infor Hospitality activities for his regions. His key objectives are to accelerate Infor Hospitality growth and recognition in the hotel, restaurant and airline market while ensuring highest client satisfaction. He oversees the entire hospitality suite of solutions, from RMS, PMS, POS, financials and HCM to the Infor CRM and BI solutions. With Infor’s strategic partnership with Amazon, all these products are available in different CloudSuite bundles. Mr. Emperger holds an MBA in International Business from Henley Management University in the UK.
Emmanuel Clavé
Mr. Clavé recently joined Xn Hotels Systems as Vice President for the GCC and India. Besides setting up the Dubai office, and as a key part of his role, he will spearhead a new, strategic product division which will focus on the development and delivery of integrated, mobile guest applications and electronic point of sales (xnPOS), complementary to the core PMS, CRS and leisure systems that Xn provides to the global hotel market.

Prior to joining Xn Hotels Systems, Mr. Clavé was the Group IT Director for Rocco Forte Hotels for over 12 years. During his tenure, he and his team have been migrating all major systems to an above property centralised solution, bringing consolidation of data, security, and systems into the company. He has a wealth of hotel, restaurant and hospitality industry IT operations experience spanning over 30 years. He has previously worked for various companies, including Hilton and Thistle.
Stephen Leeds
Mr. Leeds joined Network International in 2013 as the Vice President of eCommerce. In 2014 he launched Network International’s eCommerce payments platform Network Online (NeO) and manages Network International’s eCommerce business across the region. Originally from Melbourne, Australia, he has over 15 years of eCommerce and payments experience that began at an online retail startup in Australia in 2000. He joined NI from Visa where he managed Visa’s eCommerce business across MENA, and prior to this was responsible for developing strategic channel relationships to enable eCommerce and promote online acceptance with PayPal’s merchant services division in the UK. He holds an MBA from the Melbourne Business School, Australia.

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HFTP, founded in 1952 and headquartered in Austin, Texas, USA with additional offices in Maastricht, The Netherlands, and Kowloon, Hong Kong, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP uniquely understands the industry’s problems and assists members in finding solutions to industry problems more efficiently than any organisation via its expert networks, research, conferences and certification programs. HFTP has 5,200 members and several thousand stakeholders across the globe and is recognised as the spokes group for the finance and technology segment of the hospitality industry.

HFTP provides first class educational opportunities, research, and publications to members around the globe, including the premiere hospitality technology conference HITEC — founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology — the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants.

In 2015, HFTP launched the first-ever hospitality industry search engine, Pineapplesearch has aggregated material specific to the hospitality industry, placing importance on informational results such as white papers, articles, journals and more.
Nawatt was founded in 2009 as a technology consultancy firm based in Istanbul, Turkey with regional branches in Jeddah, Saudi Arabia and Ras Al Khaimah. Our highly trained staff and broad global network of advisors form the core of our business’s successful delivery of cutting-edge solutions in data acquisition, management and visualisation technology to our clients. The company has excelled in several fields – especially in the medical, educational, transportation, oil and gas, aerospace, construction and hospitality sectors. Our services range from hardware and software product design and development to consultancy, design, supply and installation of asset and inventory management cloud solutions. Nawatt is registered with the American National Property Management Association and is a corporate bronze member of the Australian Asset Management Council. The company is familiar with asset management best practices and its solutions are compliant with the ISO 55000 series of standards for asset management. Backed with state-of-the-art technology, Nawatt provides superior products and solutions for its clients in asset management. Nawatt FZE RAKIA Amenity Center, Tower 1, 12th Floor Al Jazeera Al Hamra, P.O. Box 85962 Ras Al Khaimah, United Arab Emirates T +971 7 206 8999 F +971 7 206 8801
Established in 1987, ATECO has firmly established itself as a leader in the IT industry for IT solutions, integrated security systems, generators, banking automation and intelligent building and home automation in the Middle East, employing over 80 engineers and technicians.

ATECO specializes in the turnkey design, supply, installation and maintenance of: IT solutions (active and passive), integrated security systems, intelligent buildings and home automation, generators, banking automation. We provide proven systems that offer the utmost quality, reliability and value. We pride ourselves on our ability to deliver custom-made solutions. The company strives for more challenges on growing and expanding system technologies to match market requirements. We specialise in creating a total solution for our customers. This maximises the efficiency of the different elements and can create beneficial cost savings in both time and money.

ATECO is an ISO certified company and our company policy is to close the cycle of sales procedure – design, supply, installation, service and support. To achieve this purpose ATECO has quality assurance system focused on: innovation, positive and healthy working environment, highly qualified workers, ongoing training programs and safety.
About Network International: Network International LLC is the largest acquirer in the UAE, and a leading payment solutions provider in the Middle East and Africa region (MEA). The company’s service offering comprises a comprehensive range of payment products and services for both the Issuing and Acquiring segments of banks, financial institutions and retail merchants, including the hospitality sector. The services include credit, debit and prepaid card processing, ATM management and monitoring, merchant acquiring and processing, fraud management, e-commerce services and mobile solutions for the payments industry, with the objective of enabling speedy, secure and convenient payment transactions for customers. In addition, the company offers several value-add products including data analytics, scoring and loyalty solutions. The company recently acquired Emerging Markets Payments Holdings Limited (EMPH) and the combined entity today has a footprint extending over 70 countries across MEA, supporting more than 200 banks and servicing over 70,000 merchants. Headquartered in Dubai, Network International has offices in 8 countries.
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor automates critical processes for industries including hospitality, healthcare, manufacturing, fashion, wholesale distribution, retail, and the public sector.

Infor software helps eliminate the need for costly customisation through embedded deep industry domain expertise. Headquartered in New York City, Infor is also home to one of the largest creative agencies in Manhattan, Hook & Loop, focused on delivering a user experience that is fun and engaging. Infor deploys its cloud applications primarily on the Amazon Web Services cloud and open source platforms.
MCOM Media Communications is one of the leading IT solution providers within hospitality, cruise ships, healthcare, transportation and other industries. MCOM has a large network of partners and regional offices in Europe, North America, Middle East and Africa. MCOM designs, develops and operates advanced IPTV, VOD, mobile, internet and signage solutions for multiscreen environments, including applications for smart TVs, set-top boxes, smartphones, tablets, laptops and digital signage monitors.

MCOM HOTstream delivers digital content, connectivity, and commerce services to hotel guests and travelers on multiple devices via ONE centralised platform. Our IPTV, VOD, mobile, digital signage, and internet platforms are completely integrated and commerce-ready for hotel guests.
Xn protel Systems is a global provider of a range of business-critical applications for the hospitality sector. We can provide a “one-stop-shop” for a hotel and restaurant IT system requirements or can provide “point solutions” which will integrate to the other systems used by the hotel.

Xn protel Systems offer a full suite products dedicated to the hospitality industry: protel PMS, XnPOS, Neorcha Native Mobile App, Spa Management System, Business Intelligence and CRS/GDS/Web Booking Engine/Channel Manager.

Since its formation in the UK in the late 80s, the business has expanded worldwide and now employs over 100 people in 11 local offices. The Dubai office opened in November 2015. Our staff are primarily recruited from the hospitality industry and have huge domain experience from which our clients can benefit. In addition, our network of offices provides local support providing knowledge of local market conditions including language, operating practices and regulations.

 Xn protel Systems ME FZE

1-165 Techno Hub
Dubai Silicon Oasis
Dubai, UAE

T +971 4320 5233  
Pagero offers e-Order and e-Invoice services that help businesses to streamline operations throughout the entire order-to-pay process. Pagero’s operations in the Middle East are focused on the hospitality industry, with a vast amount of hotel suppliers already connected to the network.

Pagero’s solutions do not alter existing business processes, but they significantly improve them. Our services provide greater efficiency and control, improved security and reduced environmental impact. Our services are delivered through our network Pagero Online. The services are independent of ERP systems, industries and transaction volumes and suit all types of businesses and organisations.

Pagero has customers in more than 50 countries, all benefiting from our services. Through our interoperability agreements, our customers can reach over 1.1 million companies and organisations worldwide. Pagero is originally a Scandinavian company, with offices throughout Europe and Middle East.
Idiso Hotel Distribution is Spain’s leading company in 360-degree hotel distribution and digital marketing solutions. We are experts in the hotel world and boast more than 15 years of experience and we have a team of more than 350 professionals at your service. We aim to become your global hotel sales partner, providing hoteliers with not just the best technology, but also our experience and knowledge, helping us achieve our unique aim: maximizing your hotel’s profit.

Through our platform we can connect your hotel to all the distribution channels from just one place, Idiso CRS, promoting bookings at a global level thanks to our Idiso Booking Engine, Idiso Contact Centre and our connectivity with travel agents, tour operators, PMS, OTAS and metasearch. And this is all complemented by our business and strategy consulting services, web design, digital marketing and revenue management outsourcing. More than 3,000 hotels have already expressed their confidence in us.

Aravaca, 22 Bis
Madrid, Spain

T +34 91 567 59 00
F +34 91 571 54 82
Topaz is the largest, most comprehensive rental store in the UAE. It is a subdivision of a well-established group of companies based in Dubai. This group consists of the best companies currently operating in the events and celebrations sector in the UAE, offering all necessary services and equipment for both public and private occasions.

Topaz provides rental services at market prices. Our services are available at all times and in every emirate in the UAE. This is what makes us the first choice for discerning clients.

In our stores, clients can rent furniture, lighting and sound equipment, AV, screens, trussing and cameras, event tents, carpets, catering, and everything in between.

We provide clients with the latest equipment in a professional, timely manner. Our professional creative team is ready to help clients with everything they might require for their events.
eHotelier is the global portal for hospitality professionals, providing professional development, career opportunities and the latest hospitality industry insights and news. is the leading buyer's guide on Hospitality Property Management Software based on client reviews., a city marketing portal that provides media and marketing solutions servicing to both local and international clients, and support major events through sponsorship, organizing, and marketing services such as:

  • Email campaign
  • Banner advertising
  • Social Media Campaign
  • SMS Campaign
  • Events $ Training Marketing
  • Public Relations Services
  • Web Design & Development Services
  • Advertising, Media, Graphic Design

Contact Eye of Riyadh:
Tel: +966 11 2288587

Thank you for inviting Accor Hotels to this summit and for giving us a chance to express our views and share our experience. I look forward working with you again.


Naseba summits are improving year-by-year and it is bringing more benefit and value to the industry. I think you are going in the right direction especially with your recent tie-up with HFTP.


Meeting with important buyers was one of the positive outcomes of this summit.


Thank you for your dedicated efforts prior, during and after the summit. Your on-time communications and professional handling played an essential role in the event’s success.


It is a great start to many more similar events and good networking platforms.


We met the right type of people including owners, hotel operators and senior level decision makers who understand what we are trying to sell.


There is a very high demand for our type of solutions in the market, and there are aggressive competitors too. This is our first time experiencing the one-to-one meetings format, and we actually did the most business here.


If you have questions about any aspect of the summit or require more information, please contact our team below.