Transform customer experience.
Increase flexibility.
Maximize profitability.

The 20th edition of the Hotel Technology Summit is part of Naseba’s hospitality series, established in 2008. The summit introduces over 120 pre-screened buyers from the Middle East – including hotel owners, operators, and technology consultants – to the best solution providers in a focused, 5-star business-to-business environment.

At the summit, hotel technology leaders present innovative solutions and relevant case studies, and lead interactive panel discussions. Additionally, global technology providers share insights into the latest hospitality innovations in keynote speeches.

The initiative offers unmatched quality of delegates who attend by invitation only, and are pre-qualified to confirm that they are actively sourcing products and services.

Summit has been a great opportunity to connect and collaborate with a lot of decision makers within the hotel industry. We met many key customers.

Deputy General Manager, Cisco

SUMMIT FORMAT

All potential buyers are extensively researched and pre-qualified to ensure they have:
a. Decision-making authority
b. Minimum allocated budget
c. Clear buying strategy

One week prior to the summit you are sent a complete list of buyers’ project data; including their company name, products and services of interest and the budget allocated.

Meet buyers who have already expressed an interest in your type of products and services. These private sessions are designed to create deal-flow opportunities and new business relationships.

Deliver a tailor-made presentation addressing the entire audience. You can either present a 15-minute keynote or a 5-minute elevator pitch.

The summit’s exhibition gives you the opportunity to showcase your range of products and services to all attending pre-qualified decision makers.

The networking lunch provides a perfect setting for meeting and networking with the who’s who of the UAE’s hospitality industry.

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Middle East Smart Hotel Awards 2016

  • award categories

    view

    award categories

    Best Booking Experience

    Rewards a property for providing excellent booking experience to their guests.

    Criteria for evaluation include:
    Simplicity of booking
    User friendly interface
    Clear pricing
    Detailed room information
    Number of booking features available
    Security of online payment
    Customer satisfaction (testimonials)

    Best Online Concierge

    Rewards a property for engaging with guests and providing them with an excellent customized services via online hotel concierge.

    Criteria for evaluation include:

    Simplicity of using the online concierge for customers
    Benefits to guests
    Customer satisfaction and loyalty
    Return on investment
    Creativity and uniqueness of online concierge
    Number of reservation of services available (transport, tours, restaurants, spa treatment, attractions etc)

    Best Mobile App

    Rewards a property for creating a closer connection with guests and providing them with the enhanced online experience via mobile app.

    Criteria for evaluation include:

    Simplicity of using the mobile app for customers
    Benefits to guests
    Customer satisfaction and loyalty
    Return on investment
    Creativity and uniqueness of application

    Best In-room Automation System

    Rewards a property for enabling guests to experience enhanced comfort by controlling multiple functions in their rooms using automated interfaces

    Criteria for evaluation include:

    Simplicity of using the in-room automation system for customers
    Benefits to guests,
    Customer satisfaction, loyalty, comfort and convenience
    Operational efficiencies
    Return on investment
    Creativity and uniqueness of automation system

    Best Use of Cloud Service

    Rewards a property for its excellency in embracing cloud technologies to cut costs, improve staff collaboration and improve guest experience.

    Criteria for evaluation include:

    Simplicity of using the cloud service for staff
    Reliability and security of the cloud services
    Operational efficiencies
    Return on investment
    What did you achieve after implementing the cloud services? What is the ROI?

    Best Smart Hotel

    Rewards a property for its innovations in digital technologies to enhance pre, during and post stay guests’ experience. Technologies may range from smart control and mobile engagement to beacons, robotics and virtual reality.

    Criteria for evaluation include:

    Creating the ultimate personalized guest experience
    Increasing customer satisfaction and loyalty
    Speeding operations
    Making the property run more efficiently
    Reducing costs for customer and entity

  • AWARD GUIDELINES

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Speakers 2016

Bilal Jebara

Bilal Jebara

Director of IT Projects & Brand Standards at Rotana Hotel Management Corporation PJSC View Profile
Ismail AlKamal

Ismail AlKamal

Chief Executive Officer, Nawatt View Profile
Jeroen Wisse

Jeroen Wisse

IT Director Middle East, Accor Hotels Middle East View Profile
Samer Soliman

Samer Soliman

Managing Director - Group Acquiring, Network International View Profile
Prashant Dutta

Prashant Dutta

Vice President Information Technology, Mӧvenpick Hotels and Resorts View Profile
John Rees

John Rees

Senior Director of Operations MENA, Marriott View Profile
Bilal Jebara
Ismail AlKamal
Jeroen Wisse
Samer Soliman
Samer is the Managing Director – Group Acquiring at Network International. In this role, he holds full P&L responsibility for all aspects of the acquiring business of the Network International Group. He is responsible for developing and implementing a comprehensive strategy to drive the growth of the company’s acquiring business across the UAE, GCC and Africa. Currently, he also heads the Product & Innovation function at Network International.   A voting member of the executive committee at Network International, Samer is also a Board member and Managing Director of Network International Egypt, and Board member in Diners Club Egypt and Levant. He also sits on the product advisory board of Union Pay International, representing the Middle East region. Samer has contributed significantly to the inorganic growth of Network international through identifying investment opportunities and designing the business and operating model. He was a key team member in one acquisition and four joint ventures. He brings in over 15 years of in-depth experience in retail business, cards issuing, acquiring and third party processing. Prior to Network International, Samer was part of the team that worked on setting up the consumer business in Citibank Egypt with a main objective of establishing the call center to serve consumer clients. Samer is married with three children. He holds a Masters degree in leading innovation and change from Robert Kennedy College in Switzerland, in partnership with York St John University.
Prashant Dutta
John Rees
Khalid Anib
NIGEL HATTERSLEY
Noel Massoud
Emmanuel Clavé
Sameh Shawkat

Sponsors 2016

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About Network International: Network International LLC is the largest acquirer in the UAE, and a leading payment solutions provider in the Middle East and Africa region (MEA). The company’s service offering comprises a comprehensive range of payment products and services for both the Issuing and Acquiring segments of banks, financial institutions and retail merchants, including the hospitality sector. The services include credit, debit and prepaid card processing, ATM management and monitoring, merchant acquiring and processing, fraud management, e-commerce services and mobile solutions for the payments industry, with the objective of enabling speedy, secure and convenient payment transactions for customers. In addition, the company offers several value-add products including data analytics, scoring and loyalty solutions. The company recently acquired Emerging Markets Payments Holdings Limited (EMPH) and the combined entity today has a footprint extending over 70 countries across MEA, supporting more than 200 banks and servicing over 70,000 merchants. Headquartered in Dubai, Network International has offices in 8 countries.
Xn protel Systems is a global provider of a range of business-critical applications for the hospitality sector. We can provide a “one-stop-shop” for a hotel and restaurant IT system requirements or can provide “point solutions” which will integrate to the other systems used by the hotel.

Xn protel Systems offer a full suite products dedicated to the hospitality industry: protel PMS, XnPOS, Neorcha Native Mobile App, Spa Management System, Business Intelligence and CRS/GDS/Web Booking Engine/Channel Manager.

Since its formation in the UK in the late 80s, the business has expanded worldwide and now employs over 100 people in 11 local offices. The Dubai office opened in November 2015. Our staff are primarily recruited from the hospitality industry and have huge domain experience from which our clients can benefit. In addition, our network of offices provides local support providing knowledge of local market conditions including language, operating practices and regulations.

 Xn protel Systems ME FZE

1-165 Techno Hub
Dubai Silicon Oasis
Dubai, UAE

T +971 4320 5233
sales@xnprotel.com
www.xnprotel.com  
Nawatt was founded in 2009 as a technology consultancy firm based in Istanbul, Turkey with regional branches in Jeddah, Saudi Arabia and Ras Al Khaimah. Our highly trained staff and broad global network of advisors form the core of our business’s successful delivery of cutting-edge solutions in data acquisition, management and visualisation technology to our clients. The company has excelled in several fields – especially in the medical, educational, transportation, oil and gas, aerospace, construction and hospitality sectors.

Our services range from hardware and software product design and development to consultancy, design, supply and installation of asset and inventory management cloud solutions.

Nawatt is registered with the American National Property Management Association and is a corporate bronze member of the Australian Asset Management Council. The company is familiar with asset management best practices and its solutions are compliant with the ISO 55000 series of standards for asset management. Backed with state-of-the-art technology, Nawatt provides superior products and solutions for its clients in asset management.

Nawatt FZE
RAKIA Amenity Center, Tower 1, 12th Floor
Al Jazeera Al Hamra, P.O. Box 85962
Ras Al Khaimah, United Arab Emirates

T +971 7 206 8999
F +971 7 206 8801
info@nawatt.com
www.nawatt.com
Idiso Hotel Distribution is Spain’s leading company in 360-degree hotel distribution and digital marketing solutions. We are experts in the hotel world and boast more than 15 years of experience and we have a team of more than 350 professionals at your service. We aim to become your global hotel sales partner, providing hoteliers with not just the best technology, but also our experience and knowledge, helping us achieve our unique aim: maximizing your hotel’s profit.

Through our platform we can connect your hotel to all the distribution channels from just one place, Idiso CRS, promoting bookings at a global level thanks to our Idiso Booking Engine, Idiso Contact Centre and our connectivity with travel agents, tour operators, PMS, OTAS and metasearch. And this is all complemented by our business and strategy consulting services, web design, digital marketing and revenue management outsourcing. More than 3,000 hotels have already expressed their confidence in us.

IDISO, HOTEL DISTRIBUTION
Aravaca, 22 Bis
28040
Madrid, Spain

T +34 91 567 59 00
F +34 91 571 54 82
info@idiso.com
www.idiso.com

Series Sponsors and Partners

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IM HotelTech16 Become a Sponsor

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Topaz is the largest, most comprehensive rental store in the UAE. It is a subdivision of a well-established group of companies based in Dubai. This group consists of the best companies currently operating in the events and celebrations sector in the UAE, offering all necessary services and equipment for both public and private occasions.

Topaz provides rental services at market prices. Our services are available at all times and in every emirate in the UAE. This is what makes us the first choice for discerning clients.

In our stores, clients can rent furniture, lighting and sound equipment, AV, screens, trussing and cameras, event tents, carpets, catering, and everything in between.

We provide clients with the latest equipment in a professional, timely manner. Our professional creative team is ready to help clients with everything they might require for their events.
Xn protel Systems is a global provider of a range of business-critical applications for the hospitality sector. We can provide a “one-stop-shop” for a hotel and restaurant IT system requirements or can provide “point solutions” which will integrate to the other systems used by the hotel.

Xn protel Systems offer a full suite products dedicated to the hospitality industry: protel PMS, XnPOS, Neorcha Native Mobile App, Spa Management System, Business Intelligence and CRS/GDS/Web Booking Engine/Channel Manager.

Since its formation in the UK in the late 80s, the business has expanded worldwide and now employs over 100 people in 11 local offices. The Dubai office opened in November 2015. Our staff are primarily recruited from the hospitality industry and have huge domain experience from which our clients can benefit. In addition, our network of offices provides local support providing knowledge of local market conditions including language, operating practices and regulations.

 Xn protel Systems ME FZE

1-165 Techno Hub
Dubai Silicon Oasis
Dubai, UAE

T +971 4320 5233
sales@xnprotel.com
www.xnprotel.com  
Idiso Hotel Distribution is Spain’s leading company in 360-degree hotel distribution and digital marketing solutions. We are experts in the hotel world and boast more than 15 years of experience and we have a team of more than 350 professionals at your service. We aim to become your global hotel sales partner, providing hoteliers with not just the best technology, but also our experience and knowledge, helping us achieve our unique aim: maximizing your hotel’s profit.

Through our platform we can connect your hotel to all the distribution channels from just one place, Idiso CRS, promoting bookings at a global level thanks to our Idiso Booking Engine, Idiso Contact Centre and our connectivity with travel agents, tour operators, PMS, OTAS and metasearch. And this is all complemented by our business and strategy consulting services, web design, digital marketing and revenue management outsourcing. More than 3,000 hotels have already expressed their confidence in us.

IDISO, HOTEL DISTRIBUTION
Aravaca, 22 Bis
28040
Madrid, Spain

T +34 91 567 59 00
F +34 91 571 54 82
info@idiso.com
www.idiso.com
Masic

I had interesting meetings with many business cases presented at the summit. I think we will be contacting three or four of them very soon.

CEO, Masic

Accor

Thank you for inviting Accor Hotels to this summit and for giving us a chance to express our views and share our experience. I look forward working with you again.

Movenpick

Naseba summits are improving year-by-year and it is bringing more benefit and value to the industry. I think you are going in the right direction especially with your recent tie-up with HFTP.

philips

Meeting with important buyers was one of the positive outcomes of this summit.

Rotana

Thank you for your dedicated efforts prior, during and after the summit. Your on-time communications and professional handling played an essential role in the event’s success.

IHG

It is a great start to many more similar events and good networking platforms.

Schneider-Electric

We met the right type of people including owners, hotel operators and senior level decision makers who understand what we are trying to sell.

lg-logo

There is a very high demand for our type of solutions in the market, and there are aggressive competitors too. This is our first time experiencing the one-to-one meetings format, and we actually did the most business here.

GET IN TOUCH

If you have questions about any aspect of the summit or require more information, please contact our team below.

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