The 20th edition of the Hotel Technology Summit is part of Naseba’s hospitality series, established in 2008. The summit introduces over 120 pre-screened buyers from the Middle East – including hotel owners, operators, and technology consultants – to the best solution providers in a focused, 5-star business-to-business environment.

At the summit, hotel technology leaders present innovative solutions and relevant case studies, and lead interactive panel discussions. Additionally, global technology providers share insights into the latest hospitality innovations in keynote speeches.

The initiative offers unmatched quality of delegates who attend by invitation only, and are pre-qualified to confirm that they are actively sourcing products and services.

Summit has been a great opportunity to connect and collaborate with a lot of decision makers within the hotel industry. We met many key customers.

Deputy General Manager, Cisco

SUMMIT FORMAT

All potential buyers are extensively researched and pre-qualified to ensure they have:
a. Decision-making authority
b. Minimum allocated budget
c. Clear buying strategy

One week prior to the summit you are sent a complete list of buyers’ project data; including their company name, products and services of interest and the budget allocated.

Meet buyers who have already expressed an interest in your type of products and services. These private sessions are designed to create deal-flow opportunities and new business relationships.

Deliver a tailor-made presentation addressing the entire audience. You can either present a 15-minute keynote or a 5-minute elevator pitch.

The summit’s exhibition gives you the opportunity to showcase your range of products and services to all attending pre-qualified decision makers.

The networking lunch provides a perfect setting for meeting and networking with the who’s who of the UAE’s hospitality industry.

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Middle East Smart Hotel Awards 2016

  • award categories

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    award categories

    Best Booking Experience

    Rewards a property for providing excellent booking experience to their guests.

    Criteria for evaluation include:
    Simplicity of booking
    User friendly interface
    Clear pricing
    Detailed room information
    Number of booking features available
    Security of online payment
    Customer satisfaction (testimonials)

    Best Online Concierge

    Rewards a property for engaging with guests and providing them with an excellent customized services via online hotel concierge.

    Criteria for evaluation include:

    Simplicity of using the online concierge for customers
    Benefits to guests
    Customer satisfaction and loyalty
    Return on investment
    Creativity and uniqueness of online concierge
    Number of reservation of services available (transport, tours, restaurants, spa treatment, attractions etc)

    Best Mobile App

    Rewards a property for creating a closer connection with guests and providing them with the enhanced online experience via mobile app.

    Criteria for evaluation include:

    Simplicity of using the mobile app for customers
    Benefits to guests
    Customer satisfaction and loyalty
    Return on investment
    Creativity and uniqueness of application

    Best In-room Automation System

    Rewards a property for enabling guests to experience enhanced comfort by controlling multiple functions in their rooms using automated interfaces

    Criteria for evaluation include:

    Simplicity of using the in-room automation system for customers
    Benefits to guests,
    Customer satisfaction, loyalty, comfort and convenience
    Operational efficiencies
    Return on investment
    Creativity and uniqueness of automation system

    Best Use of Cloud Service

    Rewards a property for its excellency in embracing cloud technologies to cut costs, improve staff collaboration and improve guest experience.

    Criteria for evaluation include:

    Simplicity of using the cloud service for staff
    Reliability and security of the cloud services
    Operational efficiencies
    Return on investment
    What did you achieve after implementing the cloud services? What is the ROI?

    Best Smart Hotel

    Rewards a property for its innovations in digital technologies to enhance pre, during and post stay guests’ experience. Technologies may range from smart control and mobile engagement to beacons, robotics and virtual reality.

    Criteria for evaluation include:

    Creating the ultimate personalized guest experience
    Increasing customer satisfaction and loyalty
    Speeding operations
    Making the property run more efficiently
    Reducing costs for customer and entity

  • AWARD GUIDELINES

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2016 speakers

Bilal Jebara

Bilal Jebara

Director of IT Projects & Brand Standards at Rotana Hotel Management Corporation PJSC View Profile
Ismail AlKamal

Ismail AlKamal

Chief Executive Officer, Nawatt View Profile
Jeroen Wisse

Jeroen Wisse

IT Director Middle East, Accor Hotels Middle East View Profile
John Rees

John Rees

Senior Director of Operations MENA, Marriott View Profile
Khalid Anib

Khalid Anib

Managing Director, Al Hokair Group View Profile
NIGEL HATTERSLEY

NIGEL HATTERSLEY

Regional IT Director – Middle East, Starwood Hotels & Resorts View Profile
Bilal Jebara
Ismail AlKamal
Jeroen Wisse
John Rees
Khalid Anib
NIGEL HATTERSLEY
Noel Massoud
Emmanuel Clavé
Sameh Shawkat

Series Sponsors and Partners

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Masic

I had interesting meetings with many business cases presented at the summit. I think we will be contacting three or four of them very soon.

CEO, Masic

Accor

Thank you for inviting Accor Hotels to this summit and for giving us a chance to express our views and share our experience. I look forward working with you again.

Movenpick

Naseba summits are improving year-by-year and it is bringing more benefit and value to the industry. I think you are going in the right direction especially with your recent tie-up with HFTP.

philips

Meeting with important buyers was one of the positive outcomes of this summit.

Rotana

Thank you for your dedicated efforts prior, during and after the summit. Your on-time communications and professional handling played an essential role in the event’s success.

IHG

It is a great start to many more similar events and good networking platforms.

Schneider-Electric

We met the right type of people including owners, hotel operators and senior level decision makers who understand what we are trying to sell.

lg-logo

There is a very high demand for our type of solutions in the market, and there are aggressive competitors too. This is our first time experiencing the one-to-one meetings format, and we actually did the most business here.

GET IN TOUCH

If you have questions about any aspect of the summit or require more information, please contact our team below.

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